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wiggler714

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Posts: 34
 #1 
Coaches only being able to send plain text messages is an awkward problem.  This is a huge disappointment migrating from a platform where this restriction didn't exist.

I can't dictate coaches use the platform for communication and they cant use it for all their communication if they decide on their own they want to.

Not even talking about fancy formatting... just simply being able to insert a URL/link into a message is absolutely a requirement.
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jim

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 #2 
When using TeamCenter, any url placed into the message will be a hyperlink when it's sent. 


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Jim Dahline
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wiggler714

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 #3 
That's actually not accurate... the client that received the message did that, for example gmail does it.  However yahoo does not. And SE's own 'client' in the dashboard doesn't and neither does the mobile app when rendering the message.

Coaches don't need the complexity of full html emails, but they need the option to do more then plain text if they are going to use the tool for all their communication.   Bold something, have a link... that's really it.

If the coaches don't feel they can use it for everything then they wont use it at all.  The point is to establish/maintain one group of addresses.  If they have to maintain a list of addresses for themselves and also require parents to be responsible for having their addresses setup in their SportsEngine accounts so they get SE messages, then the tool is no longer useful.

This is the problem I have... I have only rolled it out to 4 coaches so far for our travel teams (rec season hasn't started) and the 2 that used the old system for all their communication are telling me they can't any more.



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sl567

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 #4 
I'd add being able to include an attachment to the list of basic things a coach/team manager should be able to do without needing anything fancy.
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brad_holmgren

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 #5 
Hey Folks -

My name is Brad and I work on the product team here at SportsEngine.

We hear you loud and clear on this issue. While we have made recent improvements to the communication tools we provide in some areas of our platform (there is a new Chat feature in our mobile apps, and we're working to bring it to the web as well) we understand that there are still improvements to be made in our communication features across the platform. As such, we've recently kicked off meetings to determine how we can unify our communication tools across all areas of SportsEngine.

We don't have a definitive timeline of when new features will be released yet, but rest assured we're aware that there is a need to improve our communication tools, and we are actively working on a solution. 

Thanks for your patience and for all your insight on how we can improve our experience (keep the suggestions coming!).    

-Brad

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Brad Holmgren
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wiggler714

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 #6 
I appreciate your attention and response.

My thought to your comment though is that anything related to chatting in the app or on the web isn't as critical as a coach being able to use the tool for primary communication needs.  If a coach isn't using the tool, parents and players wont be either.  The culture of actually using the platform starts with the coach.  Feels like you should be starting there and working out. 

This is the problem I have right now... I am trying to promote a culture of actually using the platform/tools, but that's not gonna happen if I just lose the coach when he goes to send his very first message to his parents to introduce himself/herself to his team... its over before it starts.  I would focus there above all else.
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Proulx06

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 #7 
Wiggler, I run into the same boat on two of the three orgs whose sites I run. 

For the coaches I trust, and who want more functionality, there is a workaround. On the team page, if you give them page admin rights, they should be able to go to Admin > Groups. Then within the Groups page, there is a small 'Messages' link. This takes you to the full-feature messaging page, where you can send Plain Text, Rich Text, and Page Layout emails. I use it for the teams I manage, but don't share this info with 100% of my coaches or team managers as it's a bit of a circuitous route to sending emails. 

I applaud the simplicity of the Manage Team page, but agree fully that it needs at least Rich Text formatting, if not Page Layout. 
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rockylacrosse

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Posts: 14
 #8 
I have been using the full-feature messaging page since last Spring, and can make really professional looking newsletters with photos and videos and links to everything.  And we have all of our sponsors at the bottom of each email which is a selling point for us.  We don't want to lose that!

But I recently realized that these emails don't appear in the Mobile App Inbox correctly.  Only the Subject line appears, the body content is blank.  

Are there any plans in the near future to address these issues? I see that this thread is over a year old.











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