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Darkinsideme

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Reply with quote  #1 
I have two players with divorced parents, meaning if I want to message out to the team information, only one of the parents is signed up.  Do I need to have Player A with Parent 1 and Player A with Parent 2 to do this (in other words have double the player so that I can have both parents.  

This is a common fact of the current world, having divorced parents or even guardians (ie player lives with a guardian & parent).   In my own account, my two sons have myself and my wife listed as backup, but in modern world, two parents together is not always the case.  
Thoughts?

Thanks


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loren

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Reply with quote  #2 
Hi Dark,

You can email both parents at once without having to create another instance of that child. Since, as you said, this is a common scenario, I wrote a Pro Tips article about how this works a few weeks back.

Basically, I showed how multiple Sport Ngin accounts can be linked to a player's subprofile. This requires the first parent linked to the child's account linking another account to that child.

- Loren
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mcmoyer

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Reply with quote  #3 
This solution isn't optimal as I've had parents who didn't speak to each other and had to sit on different ends of the field.  The last thing they want to do is set up anything for their ex.  
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nicolesturgeon

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Reply with quote  #4 
This also seems to be causing issues for one parent not being able to see the team page if the setting is private on the page... 
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jim

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Reply with quote  #5 
@nicolesturgeon you can add any profile to a team page to be able to view it. 

http://help.sportngin.com/customer/portal/articles/619469-how-do-i-give-or-remove-permissions-to-a-member-or-group-#page access

@mcmoyer that does create difficulties, but the linked accounts is the way it's set up to work now. We wouldn't want coaches/managers to give access to individuals/parents who request it but shouldn't have it. Ultimately, a parent/guardian doesn't need to speak to the other (outside of sharing an email address) to link the accounts.

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Jim Dahline
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peterlucas

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Reply with quote  #6 
Jim,

The overall SportsEngine messaging system is somewhat flawed, and this issue with estranged parents only makes that more apparent.

Team Admins have very little flexibility in terms of how they can manage their user's access to the messaging system, and it's apparent that this is because of SportsEngine's desire to maintain cross-site access for SportsEngine members.

Even for parents who aren't estranged, it's very difficult for them to follow all the steps necessary to get a spouse to receive emails. Even though it seems like most people should understand how to set up accounts like this in our age of smart phones and computers embedded in just about everything, you'd be surprised how challenged a lot of people are with things like "linking accounts".

We actually had to have a team meeting at my house and have all the parents (one-by-one) log in to their account on my laptop so I could walk them through the process of linking their spouse's account to the primary account. It shouldn't be that hard.

Regarding the estranged parents, a simple workaround would be to set up a custom group at the team page for additional contacts that could include an estranged parent as long as the parent had a SportsEngine account, but that's pretty much useless because custom groups are not visible in the SportsEngine app and the Team Manager interface.

I've been told by our account rep that Development is aware of the shortcomings of the messaging system, and hopefully changes are coming.

But I'm still mystified that something Shutterfly and TeamSnap handles so easily is so difficult for SportsEngine. Perhaps it has to do with the fact that SportsEngine's real strength is creating a modular web framework that's pretty easy to use.

[smile]

Thanks.
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jim

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Reply with quote  #7 
Appreciate your reply Peter and I couldn't agree more. That process needs to be simplified and much easier to use. I'll say stay tuned on that. We definitely have features coming up that will help improve messaging.

One thing, the parent who registered can add any number of email addresses to the kids profile that would include emails sent to the kid to anyone else. (another parent, nanny, etc). This is relatively new and I included a screenshot of where it's located below.

The advantage to Linking the accounts is that you don't have to worry about updating phone numbers or emails and the Linked account can get text notifications.

Screen_Shot_2016-09-02_at_12_32_23_PM.png 


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Jim Dahline
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peterlucas

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Reply with quote  #8 
Jim,

Any updates on improvements to the messaging system? We just started the 2017 season, and I already had two parents ask me how they can get the team emails. It's always the other parent who didn't register the player that needs this. Unfortunately, the primary parent is usually too busy or can't figure out how to do it, so it never gets done.

Really, the Team Admin needs to be able to do this. Again, common features in Shutterfly and TeamSnap.

I've thought of having a team meeting with a laptop just to get everyone on the contact list for the team, but that seems really absurd.

Thanks.

Peter Lucas
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bersh

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Reply with quote  #9 
Not only the team admin, but site admins should be able to add and edit as well.  As a site admin, the fact that I can't can't edit a user's email is absurd.  We have parents that change jobs, get a new email, etc. and trying to walk them through this is tough.  More often than not, they give up and create a new account.  The following year they forget which account is active, so they create another account.  So far my site record is 9 accounts.  This is all very basic functionality that should be built in.
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loren

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Reply with quote  #10 
You are probably already aware of this, but here's a short, easy-to-understand three-step Help Center article that shows how to change the primary email on an account: http://help.sportsengine.com/customer/en/portal/articles/2770855-change-my-login-email?b_id=15976


- Loren
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crashkobra

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Reply with quote  #11 
Any update on this? I am our Team Manager but my wife is the one that registered our son and because of this I cannot access anything on his profile. This is really frustrating! 
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dkirk18214

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Reply with quote  #12 
Even when one parent has added both parents emails to their child's registration when I send messages it only goes to the first registered email, and not any of the other emails on the players registration. How can this be corrected? I have multiple people missing emails, and asking questions. Any help with this matter would be greatly appreciated!!

Even the Sports Engine site says 

                                        Account information notifications, receipts, and messages are sent to your primary email.

What is the point of adding a secondary email if nothing gets sent to it.......If the secondary email has been added by parents that means they would like notifications, receipts, and messages sent to it also. How can we make that happen?
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Proulx06

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Reply with quote  #13 
So glad to find this thread. 

I am an admin of three SportsEngine sites for three organizations (one hockey, one football, one lacrosse). I LOVE the platform...most of the time. But as a site admin, I am MAJORLY limited in how I can help with user account issues. I find myself saying frequently, especially at the start of a new season, that "asking users to manage all aspects of their account settings is both a blessing and a curse". In these days of Apple and Google simplifying everything, what I've found is that a process must be INCREDIBLY simple and take less than 10 seconds, otherwise people just won't do it. Or they'll look at you like you are crazy when you tell them the steps. Or they'll screw it up. And short of meeting the parents at a field and having them log into my laptop to do it with them, sometimes they just can't figure it out. Sad but true. What I would LOVE to see from SE is the ability for a site admin to get into people's profiles to make some of these changes for them. Add emails. Change emails. Link accounts. The functionality is there...you just need to open it up to site admins. Because I will tell you, as much as I appreciate that the onus is on the user to keep their info up to date, sometimes these conversations are so painful that I would LOVE to be able to reply "No worries, I'll do that for you". But unless they give me their credentials, I am unable to. SE, please fix this. Give site admins super powers to help our helpless parents perform these account tasks. It'd save many of us lots of headaches and help us fight to keep SE as our preferred platform for our organizations. Because every parent that complains that they don't get an email is another knock on SE, whether it's SEs fault or not. 
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pautscher33

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Reply with quote  #14 
We have the email issue understood and actually works great.  However I have a question that takes this a step farther.  We use DIBS for our volunteering and our requirements are determined by the highest level player.  We assign the DIBS item to the skater, Not mom or Dad.  That family is responsible for that skater, we don't who does what, just that his requirement is fulfilled. 

How can have the multiple households (Parent Accounts) family be able to "share" the ownership profile of the player so they all have access to view and sign up for DIBS.  Also we have families that take turns registering the players each year and we want to make sure that we only have 1 player.

Any help would be appreciated.
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akmillers

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Reply with quote  #15 
Well said! Totally agree with this post. 99% of the parent look at you with a blank stare if you ask them to do anything with their profile. 



Quote:
Originally Posted by Proulx06
So glad to find this thread. 

I am an admin of three SportsEngine sites for three organizations (one hockey, one football, one lacrosse). I LOVE the platform...most of the time. But as a site admin, I am MAJORLY limited in how I can help with user account issues. I find myself saying frequently, especially at the start of a new season, that "asking users to manage all aspects of their account settings is both a blessing and a curse". In these days of Apple and Google simplifying everything, what I've found is that a process must be INCREDIBLY simple and take less than 10 seconds, otherwise people just won't do it. Or they'll look at you like you are crazy when you tell them the steps. Or they'll screw it up. And short of meeting the parents at a field and having them log into my laptop to do it with them, sometimes they just can't figure it out. Sad but true. What I would LOVE to see from SE is the ability for a site admin to get into people's profiles to make some of these changes for them. Add emails. Change emails. Link accounts. The functionality is there...you just need to open it up to site admins. Because I will tell you, as much as I appreciate that the onus is on the user to keep their info up to date, sometimes these conversations are so painful that I would LOVE to be able to reply "No worries, I'll do that for you". But unless they give me their credentials, I am unable to. SE, please fix this. Give site admins super powers to help our helpless parents perform these account tasks. It'd save many of us lots of headaches and help us fight to keep SE as our preferred platform for our organizations. Because every parent that complains that they don't get an email is another knock on SE, whether it's SEs fault or not. 
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