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jwfmartin

Junior Member
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Posts: 6
 #16 
This feature should be of the highest priority. Not having the ability for both parents in a split family to see all information about a game (Uniform information, arrival time, etc), or roster information in the SportsEngine App, puts team managers and kids in a really tough position.

Please fix this ASAP.
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brandona

Sr. Director, Product Management
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 #17 
Hello,

My name is Brandon and my job at SportsEngine is to help build and improve our products.  I want to provide an update to the community on this topic.

We have made this a top priority for our team to fix and get solid solutions in the market as soon as possible.  We have a group of developers, architects, designers and product managers working through the technical details to improve this part of our platform now.  And this group is dedicated to this. 

We don't have a definitive timeline of when new features will be released (yet), but you can expect improvements to rollout in early 2018.  Thanks for your patience and for all your insight on how we can improve our experience.    

-Brandon

 
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Proulx06

Senior Member
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Posts: 120
 #18 
Quote:
Originally Posted by brandona
Hello,

My name is Brandon and my job at SportsEngine is to help build and improve our products.  I want to provide an update to the community on this topic.

We have made this a top priority for our team to fix and get solid solutions in the market as soon as possible.  We have a group of developers, architects, designers and product managers working through the technical details to improve this part of our platform now.  And this group is dedicated to this. 

We don't have a definitive timeline of when new features will be released (yet), but you can expect improvements to rollout in early 2018.  Thanks for your patience and for all your insight on how we can improve our experience.    

-Brandon

 


Brandon - on behalf of all of us, thanks to you and all of SE for hearing loud and clear what our issues are. SE is a great platform, but as technology continues to evolve, so too will our needs. It's nice (and refreshing) to find a company willing to listen to those needs and react to them. I look forward to seeing what you come up with. Please don't hesitate to contact me should you need help brainstorming or testing!

Joe
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brandona

Sr. Director, Product Management
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Posts: 5
 #19 

Hello All,

I wanted to let this community forum know first that we have released the first phase of the work to allow multiple people to manage an athlete's profile - including the ability to RSVP to games/events, send/receive messages, view the team schedule, participate in our new Team Chat feature.  All of this occurs in our mobile app and became available a few hours ago.    

We look forward to your feedback. 

The next phases of the project will be kicking off soon and will be focused on allowing multiple people to be attached to a child's profile in our new user profile pages and then during the registration process. 

Again, on behalf of SportsEngine's team, thank you for all your patience and sticking with us!

Best,

Brandon   

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jim

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 #20 
Here's an article that outlines the latest release which includes the Guardians feature.  

http://community.sportsengine.com/news_article/show/884862 



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Jim Dahline
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wiggler714

Member
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Posts: 34
 #21 
Its a good feature.

I find it very awkward though that the functionality isn't mimicked in the dashboard. 
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brandona

Sr. Director, Product Management
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Posts: 5
 #22 
Wiggler714 - Thanks for your feedback.  Our next phase is to allow Guardians in the new, updated user dashboard that our team is working on now.  The overall dashboard experience is getting a big facelift.  Please stay tuned.
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wiggler714

Member
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 #23 
This is happening soon?  
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brandona

Sr. Director, Product Management
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Posts: 5
 #24 
The team is working on final designs now and then we will begin coding.  The guardians feature is one of many improvements being made in that area - so we will be excited to get these out to you all in the next few months.  Appreciate you using the app and providing your feedback.  
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rockylacrosse

Junior Member
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Posts: 14
 #25 
Read through this entire thread and agree wholeheartedly with everything and glad to see SE is making headway here.   I am a new Sportsengine Admin our first season is underway and I am divorced with a dad who sits at the opposite end of the field from me.  

Dad has the original SE account with our son's athlete profile.  Dad was able to muster up the courage to add me as a Guardian though.  Yay Dad! 

As of today:  I get RSVPs, and my son gets RSVPs  - Pushes and Emails which is awesome!  Either of us can RSVP.  If I send out a Message we both get it as well.  

BUT my son and I were also getting text notifications and those have STOPPED.  Last one was 2/11. As Admin I have sent out many messages since then the exact same way through Groups and Newsletters.  Is text being worked on?

Question - SE doesn't send texts for RSVP Game/Event reminders only Messages sent is that correct? Because when I did get texts I only got them for Messages.  


ALSO ditto on us Admins being granted super Admin access to edit the SE Profiles!   I have had to walk people through how to edit their profile time and again and it makes them feel stupid. That is not how you want your customers to feel. So let us Admins provide a positive experience by allowing us to modify the profiles on our families behalf!


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jim

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 #26 
Texts go out for messages, you're correct. 

That also assumes the account holder has both added a cell phone number and opted in to receive text messages. 

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Jim Dahline
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rockylacrosse

Junior Member
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Posts: 14
 #27 
If a parent goes in and edits their son's athlete/player profile and puts in his cell and his personal email will he actually get messages and texts as well as his parents?  

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jim

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 #28 
Hey all,

We've done a ton of work in a ton of places. Let me do some testing on a few things and I'll put together a post (and will pin it) that walks through these cases and what you need to do to get to what you want. 



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Jim Dahline
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jim

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 #29 
Hey everyone. I just did a pretty long forum post that addresses several of the questions that are commonly posted in here. 

https://communityforum.sportngin.com/post/common-account-profile-questions-and-solutions-10059046?pid=1307825637#post1307825637 

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Jim Dahline
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rockylacrosse

Junior Member
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Posts: 14
 #30 
It is very nice to have that all in one spot Jim, thank you and that Guardian report is very helpful!

1) regarding no texts - I just sent a message from groups and newsletters and my text notifications are back!  So that is good news.  Is this stable now??  (our goal is to get rid of Remind texts that we currently send out)

2) regarding  changing email and phone in a player profile, I am still am not seeing those changes reflected in Settings.  Attached.  Is someone working on this?

Attached Images
png profile and settings not talking1.png (109.13 KB, 5 views)
png profile and settings not talking2.png (84.66 KB, 5 views)

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