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srgerth

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Posts: 6
 #1 
We are having an issue with Text Message Notifications not working properly. They split up into two messages, and the link is unusable. Anybody else having this issue? See below for example.image1.jpeg
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brad_holmgren

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Product Owner, Teams & Mobile
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Posts: 16
 #2 
Hello srgerth - thanks for your feedback!

Can you provide a bit of detail about your phone setup to help in our research? I've tested this out on both iOS and Android devices and in both cases the SMS message came through as a single message. I even created a message with a very long subject line thinking that may contribute to the message being split into two, but that didn't appear to be the case.

I'm wondering if this has to do with a SMS Character Limit set by your cell carrier or a setting on your phone. It would be helpful if you can provide the following info - which can be found by going to Settings > General > About on your iPhone:
  • Version
  • Carrier
  • Model
Thanks again!

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Brad Holmgren
PRODUCT OWNER, TEAM & MOBILE
SportsEngine | 807 Broadway St NE | Suite 300 | Minneapolis, MN 55413
 
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srgerth

Junior Member
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Posts: 6
 #3 
Hi Brad,

Here's the info you requested.

image1 (1).jpeg  IMG_0867.jpg 

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brad_holmgren

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 #4 
Thanks for the info, segerth!

I've just spent some time researching online and even talking to customer service at your cell carrier and have learned that they have a 160 character limit on SMS messages. Your phone appears to be new enough that it should be able to recognize that the SMS message is over that limit and convert it to MMS though, so I'd like you to check and confirm that you have MMS enabled. MMS settings can be found at Settings > Messages > MMS

Please let me know if this solves the issue!

MMS.png 


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Brad Holmgren
PRODUCT OWNER, TEAM & MOBILE
SportsEngine | 807 Broadway St NE | Suite 300 | Minneapolis, MN 55413
 
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