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dtseiler

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 #1 
Just prefacing by saying this isn't a SportsEngine problem, but more likely a USA Hockey problem. We have a string of members trying to register that have recently (in the past few days) gotten their new USA Hockey numbers, however USA Hockey says no data when they try to register.

Our registrar then went directly to USA Hockey's verification portal and gets a similar answer. Then she tested with my number and my son's number (both registered a few months ago) and they came back fine.

I'm just wondering if anyone else has seen this with USA Hockey registrations in the past week or so.
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jim

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 #2 
USA Hockey went to a new system. What I can gather is that USA Hockey updates their system at like 2am with new numbers from that day. Last year it was like every 10 minutes. Our association has fielded several questions and has actually put language in the registration that this delay exists. 

Now, if you have people that are actually waiting days, that sounds like a different issue with USAH. 

I'm also assuming your verification is set up to verify the correct season. Feel free to DM me if you want me to confirm that on your registration. Happy to take a look. 

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dtseiler

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 #3 
Interesting. Can you send me the language you used (and mind if we re-use it)?

The one case I know of, they registered on Tues (Sep 3) at 6:35PM CDT, they forwarded me the post-registration email from USAH with the conf number etc. Yesterday I still couldn't find the boy when I used the USAH verification portal search, but this morning now I can. We had a few registrations work just fine the past few weeks. The problem reports just started this week.
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dtseiler

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 #4 
I know that I was able to register my son with another association (not enough kids for Bantams in ours) on the same day that I got his new USAH#. That was on July 19th.
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jim

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 #5 
In order to continue registering you must have a current year USA Hockey confirmation number. If you do not have a confirmation number please first register at USA Hockey then return back to this page to complete registration with your organization.

IT COULD TAKE UP TO 24 HOURS FOR YOU TO BE ABLE TO CONTINUE WITH REGISTRATION AFTER RECEIVING YOUR USA HOCKEY CONFIRMATION NUMBER. THERE IS A DELAY IN THEIR SYSTEM BEING ABLE TO VERIFY.

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